Reservation policies

Payment methods

We accept all payment methods through PayPal such as Visa, MasterCard, American Express, and cash - wire transfer or bank deposit- if this is the case, you must contact us by phone or email.

All the rates shown in American dollars will be charged to your credit card in Mexican pesos according to the current exchange rate. This could result in a variation of up to 5% of the rate shown in our website. https://cenoteskinha.com is not responsible for this fluctuation, which you accept to be aware of and agree at the moment you pay.

If you use your credit card, the system will assign you a reference number at the end of the process. You will be sent a booking confirmation code to the email you provided in the reservation form once your data is validated.

At the moment of introducing your credit card information and booking, you are accepting you have read and understood all the website policies, including the cancellation policies and responsibility denial.

If you pay your reservation with Credit/Debit card for security reasons and in order to protectect all ours customers we required to you a cardholder's official identification. Cardholder must sign an AUTHORIZATION FORM FOR CREDIT OR DEBIT CARD CHARGES. The signature must be the same the ID. If you do not send/show the ID or do not sign the AUTHORIZATION FORM FOR CREDIT OR DEBIT CARD CHARGES you will not receive the hired services.

If you do not send/show the ID and you wish to use the contracted services you must pay IN CASH the reservation's total and 5% extra for penality for non-compliance with our policies and we will refound you 95% of total that you paid with your credit/debit card.

Rates

All the rates published in our website https://cenoteskinha.com.com are only valid at the moment you budget; and these can change without notice or previous warning. Thus, they are only guaranteed at the moment you buy. All our rates are in pesos and dollars; however, they will be charged in Mexican pesos. The possible conversion between the card issuing bank and PayPal it may result in a fluctuation on your account status, https://cenoteskinha.com IS NOT responsible for it. At the moment of paying through our payment interface, you are accepting you have read our policies, being aware of the possible fluctuation, and agree on paying in Mexican pesos.

Booking status

Unsettled booking: when a booking is unsettled is not yet confirmed. It means that the payment for the services is still in a validation process and/or the required documents have not been sent.

Confirmed booking: when the booking status is confirmed it means that the payment is already validated, confirmed, and you have been assigned with the corresponding booking confirmation code. This code will be sent to your email in a coupon and you will have to print it and present it when you make use of the services you paid for.

When you book, you are authorizing the charge to your credit card and you are accepting all the site policies.

Cancellation Policies

• You have 24 hrs before the date of your visit to cancel the services and you will get a 95 % refund in a period not longer than 30 days.
• It will be considered a cancellation if you decide not to finish your visit or not to make use of all the services included, and there will not be refund.
• Any reservation that has been rescheduled with 24hrs or less to the original tour date which the reservation was created may be cancelled, however, any refund can not be possible. You may reschedule your reservation as many times as you wish as long as the rates do not increase, in case of an increase you must cover the corresponding difference.
• Cancellations of groups made 15 days before the scheduled date will have a charge of 30 % from the total amount.
• Cancellations of groups made from 5 to 14 days before the scheduled date will have a charge of 50% from the total amount.
• Cancellations of groups made from 0 to 4 days before the scheduled date will have a charge of 100 % from the total amount.
• For https://cenoteskinha.com, a group is defined as a total amount of 10 or more people.

Reschedule Policy

If you want to reschedule your visit you should inform https://www.cenoteskinha.com by email or phone 12 or more hours before the scheduled date. The new date will be subject to the provider’s availability. You will not be able to reschedule 12 hours or fewer days before your programed date.

Any change in the schedule or cancellation will have to be requested through email at info@https://www.cenoteskinha.com.com or by phone 998 212 8877 according to the availability of the place.

No show

For https://cenoteskinha.com, No show means that you didn’t attend to your visit in the date and time previously scheduled.

There is no refund in this situation.